Course Details
Course ID: SSC/Q2202
Candidate Eligibility: "*Relevant Experience: Customer Support/Technical Support The relevant experience would include work, internship, and apprenticeship after completing relevant educational qualifications. 12th Grade Pass with basic computer knowledge OR 10th Grade Pass with basic computer knowledge with 1.5 Years of relevant experience* OR Previous Relevant qualification of NSQF level 3 with 3 years of relevant experience* "
Candidate’s Minimum Age (Year): 21 Years
No. Of NOS (If QP): 5
NSQF Level: 4
Version: 4.0
Cost Category: II
Course Duration
Theory duration: 133 Hrs.
Practical duration: 197 Hrs.
On Job Training Duration: 60 Hrs.
Employability Skills: NA
Total Course Duration: 390 Hrs.
Trainer Qualification Work Experience
| Trainer Qualification | Work Experience |
|---|---|
"Educational Qualification: Graduate in any discipline Industry & Training Experience: 2 years of industry experience in Technical Support/Customer care domain. Certification: “Trainer” mapped to the Qualification Pack “MEP/Q2601, V2.0” Minimum accepted score is 80% aggregate. " |
"Educational Qualification: Graduate in any discipline Industry & Training Experience: 4 years of industry experience in Technical Support/Customer care domain. Certification: “Trainer” mapped to the Qualification Pack “MEP/Q2602, V2.0” Minimum accepted score is 90% aggregate. " |